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Your most commun
questions, answered.

Our products

How to set up my hammock?

Each hammock includes two tree straps that install very quickly. In a few minutes, you will be able to lie down! Check out our article for a complete tutorial in few easy steps.

How to wash my hammock?

We recommend that you wash your hammock on the gentle cycle of the washing machine. It must air dry, do not put the hammock in the dryer.

Is it for one or two people?

Our hammocks are designed to support two people or up to 500 lbs. You will be very comfortable there alone too, up to you!

Do I need to know how to make special knots to install my hammock?

Nop! Our hammocks use tree straps that don't hurt trees, no knots require.

What distance between the two trees?

Our tree straps allow adjustment to the distance and size of the two trees. We recommend a distance about 23 feet (7m).

What is the hammock weight and dimensions?

You will love how small and light the product is. The complete set weight is only 800g, this include 2 carabiners, 2 tree straps and the hammock. Closed dimensions: 18cm x 11cm x 11cm. Opened dimensions: 300cm x 200cm.

Delivery and guarantees

Are your products shipped from Canada?

Yes! All our products are shipped from Canada.

What is the delivery delay?

All products are shipped from Canada via Canada Post. It usually takes 2-8 business days for the products to arrive at your doorstep. It is possible that this delay will be extended, particularly with the Covid 19 pandemic. Thank you for your patience.

Do I have to pay customs fees?

No! That's good news, isn't it?

I haven't received my package yet, what should I do?

It usually takes 2-8 business days for the products to arrive at your doorstep. However, it may happen that this delay is higher due to circumstances beyond our control for postal items. We ask that you please wait up to 25 days. If you still haven't received anything after this time. Please email us at support@treehugclub.ca.

What do you cover in your 365 day warranty?

The warranty covers all manufacturing faults of the fabrics, parts and workmanship for 365 days. Get more details here.

About Tree Hug Club

What is your commitment to the environment

At Tree hug club, we are all nature lovers. This is why we are committed to planting 2 trees for each order placed, more trees to hang on! Also, our shipping packaging is 100% recyclable but above all made 100% from recycled materials. :)

Where is your company based?

Our company is located in Canada, more specifically in Quebec City.

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