Refund policy

30 days return Policies

The customer may withdraw from the sales contract by contacting Tree Hug Club directly at support@treehugclub.ca within 30 days without needing to provide reasons. The deadline is calculated according to the date on which the purchase was made. By canceling within this period, we will fully refund your purchase*.

Return Instructions

  1. 1. BEFORE RETURNING A PACKAGE, contact our customer service at the following address: support@treehugclub.ca
  2. 2. Pack the item(s) in the envelope in which you received the product and seal it tightly with the return tape. Please include all parts and accessories. All products must be returned in new condition, in order to ensure full credit.
  3. 3. Send your package by Canada Post by dropping it off at a local post office or delivery point.
  4. 4. Send the return package to the following address: Tree Hug Club 4-65, rue des Épinettes. Quebec, QC, Canada G1L 1N4
  5. 5. No need to worry, once you have sent your package to us, a member of our team will make sure the rest of the steps are completed correctly. We will email you a receipt confirming the credit.

* If the package has been shipped or delivered to you, all the costs for return delivery are at the charge of the customer. We recommend that you insure your return package, as we cannot refund an item we do not receive. As soon as we receive the package and its contents have no signs of wear, use or damage, we will fully refund what you paid initially (excluding all costs for return delivery).